# Support Specialist at Fabric

- Company: Fabric
- What the company does: Who we are: Come build the future of commerce with us at fabric. We're building the agentic commerce infrastructure that helps merchants grow, sell, and operate in today's AI-powered shopping experience. Backed by General Catalyst.
- Company website: https://www.fabrichealth.com/
- Type: Startups
- Level: Mid level
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://jobs.gem.com/fabrichealth/am9icG9zdDqU3swD_ElMif5Lnnc7m-Vd?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fabric-support-specialist-2/

## About the role

Guide patients and providers through their virtual healthcare journey with empathy, precision, and speed. As a Support Specialist at Fabric, you operate on the front lines of patient care, serving as the critical link between technology and clinical delivery. You untangle technical hurdles, manage patient accounts, and ensure every telehealth visit is seamless and secure under strict HIPAA regulations. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Our clinical operations run 24/7, this role requires a flexible, rotating schedule that covers mornings, afternoons, weekends, and holidays to maintain our standard of care
- You are deeply committed to providing exceptional customer care and thrive on making a positive impact on a patient’s healthcare journey
- You communicate clearly and effectively with a diverse patient population, demonstrating empathy and professionalism in every interaction
- You have a knack for troubleshooting technology issues and excel at explaining features and providing clear instructions to others
- You are highly organized and can successfully adapt to change, managing multiple tasks and shifting priorities in a fast-paced clinical environment
- You are comfortable leveraging modern AI tools and software to speed up your workflows and improve customer response times


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fabric-support-specialist-2/