# Technical Support Analyst at FacilityOS (fka iLobby)

- Company: FacilityOS (fka iLobby)
- What the company does: FacilityOS is the leading visitor & facility management platform, trusted by global enterprises to optimize key facility processes for compliance, safety, & security. Backed by Insight.
- Company website: https://www.facilityos.com
- Type: Startups
- Level: Analyst
- Location: Maryland
- Work setup: Remote
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://jobs.ashbyhq.com/facilityos/2e115fc1-d877-4acf-929a-b6746f72c11c
- Page: https://www.1752.vc/careers/jobs/facilityos-fka-ilobby-technical-support-analyst/

## About the role

As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum. If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.

## What they're looking for

- 2+ years in customer-facing digital support, ideally with enterprise clients and hardware/software products
- Strong communication skills, ability to translate technical topics for various audiences
- Solid troubleshooting skills across software, hardware, and networking (Wi-Fi, Bluetooth, Ethernet, etc.)
- Familiarity with tools like Zendesk, Microsoft Suite
- Knowledge of databases and how they integrate with other platforms
- Experience or knowledge of basic/intermediate SQL queries

Tags: GTM