# Customer Marketing at Factory

- Company: Factory
- What the company does: Build faster with AI coding agents. Factory Droids automate coding, testing, and deployment for startups and enterprises. Backed by Khosla, NEA and Sequoia.
- Company website: https://factory.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, CA
- Work setup: On-site
- Posted: 2026-10-07
- Apply by: 2026-11-23
- Apply: https://jobs.ashbyhq.com/factory/c27e89ee-417f-4657-8395-b7930c69dadf?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/factory-customer-marketing/

## About the role

We are hiring our first Customer Marketing Lead to be the voice of the customer in marketing. Some of the largest engineering organizations in the world run on Droids. You will turn that into proof: case studies and customer stories, a customer advisory board, customers speaking about Factory on stage, and the customer conference we want to build. You will be the main point for the customer inside marketing, and you will work closely with Sales. This is a founding role: none of these programs exist today. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You have led customer marketing, customer advocacy, or customer programs as the senior-most person in the function, and built the programs rather than inherited them
- Experience hiring and managing, or clear readiness to build a small team
- Time at a company selling to large enterprises: complex, multi-stakeholder, long-cycle buying
- Customer evidence you personally produced and can point to – case studies, customer video, a reference program you built
- A track record of working closely with Sales, and of getting enterprise customers to say yes publicly
- Comfort with a technical audience – engineering leaders, platform teams, developers. Deep knowledge of the AI coding-agent category is not a requirement, the ability to learn it fast is

Tags: Marketing

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/factory-customer-marketing/