# Technical Support Engineer - US at Factory

- Company: Factory
- What the company does: Build faster with AI coding agents. Factory Droids automate coding, testing, and deployment for startups and enterprises. Backed by Khosla, NEA and Sequoia.
- Company website: https://factory.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, CA
- Work setup: On-site
- Posted: 2026-08-24
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/factory/fa8c6db5-7dbf-4366-aa64-88a6608895cd
- Page: https://www.1752.vc/careers/jobs/factory-technical-support-engineer-us/

## About the role

Factory is bringing autonomy to software engineering. We are looking for a Technical Support Engineer to ensure customers get maximum value from our developer‑centric platform. This position sits at the intersection of customer success, product management and engineering.

## What they're looking for

- We consider all candidates with an eye for those who are self‑taught, insatiably curious and multi‑faceted. Ideal candidates should have strong technical experience in one or more of the following areas:
- Programming: proficiency in one or more modern languages such as Python, Go, Java, C++, or JavaScript/Node.js
- Operational experience: experience administering large-scale production environments, including hardware, operating systems, networks (firewalls/load balancers), and cloud platforms like AWS, Azure, or Google Cloud
- Excellent written and verbal communication skills
- A genuine desire to help people and advocate for customer success
- A strong diagnostic instinct—the ability to investigate and solve problems calmly and effectively in real time

Tags: Operations