# Customer Support Engineer at Fastly

- Company: Fastly
- What the company does: Backed by ICONIQ and Amplify.
- Company website: https://www.fastly.com/
- Type: Startups
- Level: Mid level
- Location: Austin, TX; Chicago, IL; Denver, CO; Houston, TX; New York City, NY
- Work setup: On-site
- Pay: $91K to $109K base salary per year (USD)
- Posted: 2026-10-07
- Apply by: 2026-11-23
- Apply: https://www.fastly.com/about/jobs/apply?gh_jid=8260017&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fastly-customer-support-engineer/

## About the role

This opening is for a Customer Support Engineer, Tier I, an entry-level position within our three-tiered team (Tier I, Tier II, and Tier III) that offers multiple opportunities for career development within Fastly. You will work closely with Tier II and III engineers, Engineering, and our customer-facing partner teams, and you will learn our issue management process end to end. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience: 2-4 years in a technical support, sysadmin, or network-focused role
- Protocol proficiency: Demonstrated understanding of HTTP/S, TCP/IP, TLS, and DNS, including the ability to explain how a webpage is delivered quickly
- Scripting and programming foundation: Working ability in at least one language (for example VCL, Python, JavaScript, Go, Ruby, or Rust) and eagerness to learn VCL and Compute
- UI and API literacy: Comfort navigating modern SaaS control panels and RESTful APIs, including from the command line
- Customer communication: Strong written communication and analytical skills, with experience supporting customers by email, chat, ticketing system, or phone
- Triage proficiency: Working knowledge of network telemetry and diagnostic tools (such as curl and traceroute/MTR), and the judgment to know when to ask for help

Tags: Service Delivery - CSE

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fastly-customer-support-engineer/