# Business Operations at Fay

- Company: Fay
- What the company does: Find dietitians and nutritionists near you who accept insurance. We'll help you find the right dietitian nutritionist for your needs and make it affordable. Book your session today. Backed by General Catalyst.
- Company website: https://www.faynutrition.com/
- Type: Startups
- Level: Mid level
- Location: NYC or SF
- Work setup: On-site
- Posted: 2026-06-02
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/fay/jobs/5238250008
- Page: https://www.1752.vc/careers/jobs/fay-business-operations/

## About the role

This Business Operations role sits at the center of Fay's three-sided marketplace — payers, providers, and members — and the flywheel that connects clinical quality, payer trust, provider economics, and member retention. It works across Member Experience, Provider Operations & Growth, Clinical Operations, and Payer Operations, flexing toward whichever side of the marketplace needs the most attention at any given time.

## What they're looking for

- 4+ years in business operations, strategy, chief of staff, or similar roles in high-growth startup, tech company, or consulting
- Strong analytical skills with experience working directly with data, dashboards, and reporting (SQL preferred or willingness to learn)
- Proven ability to own metrics and operating cadence in a fast-paced environment
- Strong prioritization and judgment in ambiguous, high-change environments
- Comfortable moving across functions and priorities — able to shift focus between payer, provider, and member workstreams as the business needs
- Experience working across multiple functions and managing cross-functional execution without direct authority

Tags: Operations