# Head of Customer Success at Feanix Biotechnologies

- Company: Feanix Biotechnologies
- What the company does: Feanix Autopilot combines whole-genome sequencing, DairyComp, EZfeed, milk checks, feed costs, health records, and real farm performance data into one prediction engine that prices every cow on your economics — not the industry average. Backed by Y Combinator.
- Company website: https://www.feanixbio.com/
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://www.feanixbio.com/feanix-jobs?gh_jid=4387657009
- Page: https://www.1752.vc/careers/jobs/feanix-biotechnologies-head-of-customer-success/

## About the role

Externally, we're hiring a Head of Customer Success . Internally, we call the function Farm Success , reflecting the role Feanix plays in our farmers' operations. Feanix isn't simply software a farm logs into. We ingest farm data, configure our models around each operation's economics and goals, generate farm-specific decisions, and work with the farm to put those decisions into practice. Farm Success owns the experience and operations around that system.

## What they're looking for

- Significant experience leading a post-sales, Customer Success, implementation, service, or customer operations organization at the Head, VP, or equivalent level
- Multiple years of experience managing managers , including hiring leaders, developing them, setting measurable expectations, and holding them accountable for their organizations
- Experience leading multiple customer-facing and operational teams rather than a single Customer Success team
- Experience defining organizational structure, roles, ownership, metrics, and operating cadence as a function grows
- Experience building or substantially rebuilding a post-sales organization after product-market fit
- Experience bringing functional expertise into an early-stage or rapidly growing company where the operating model was not already defined

Tags: Customer Support