# Senior Customer Experience Insights Analyst at Fetch Rewards

- Company: Fetch Rewards
- What the company does: Turn your everyday receipts into gift cards with Fetch. Earn points on groceries, shopping, and games — then redeem for free gift cards. Get started free. Backed by Gaingels.
- Company website: https://fetchrewards.com
- Type: Startups
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Pay: $102K to $120K base salary per year (USD)
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://jobs.gem.com/fetch/am9icG9zdDo_68PMB0LkW6LCMdX8DoGN?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fetch-rewards-senior-customer-experience-insights-analyst/

## About the role

User Support is one of the richest sources of user intelligence at Fetch. Every chat, ticket, survey response, and app review reveals how users experience the Fetch app, where friction exists, and where we can make it easier for users to get value from Fetch. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Analyze structured and unstructured user feedback across Support interactions, CSAT surveys, app reviews, customer research, and other listening channels to identify emerging trends and systemic pain points
- Combine user feedback with product, behavioral, and operational data to investigate root causes and explain where and why the Fetch experience breaks down
- Quantify the frequency, severity, and business impact of user friction across core Fetch experiences
- Map end-to-end user journeys to identify experience gaps, recurring points of confusion, and opportunities to reduce user effort
- Translate complex customer signals into clear, evidence-based recommendations for product and in-app experience improvements, Support process changes, and policy decisions
- Define hypotheses, data requirements, customer experience KPIs, and measurement approaches that help teams evaluate user and business outcomes


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fetch-rewards-senior-customer-experience-insights-analyst/