# Senior Manager, Customer Experience Insights at Fetch Rewards

- Company: Fetch Rewards
- What the company does: Turn your everyday receipts into gift cards with Fetch. Earn points on groceries, shopping, and games — then redeem for free gift cards. Get started free. Backed by Gaingels.
- Company website: https://fetchrewards.com
- Type: Startups
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Pay: $123K to $145K base salary per year (USD)
- Posted: 2026-10-02
- Apply by: 2026-11-16
- Apply: https://jobs.gem.com/fetch/am9icG9zdDp7-8_wlik6DDix15RjLwRy?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fetch-rewards-senior-manager-customer-experience-insights/

## About the role

User Support is one of the richest sources of user intelligence in the organization. Every user interaction provides valuable insight into how our products are experienced, where users encounter friction, and where opportunities exist to improve. The challenge isn’t collecting user feedback, it’s ensuring those insights consistently influence product decisions. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Establish and evolve the Customer Experience Insights team's operating model across the product lifecycle
- Develop scalable processes for collecting, synthesizing, and operationalizing user feedback from support interactions, Voice of user programs, behavioral analytics, and other user feedback channels
- Define standards for the team's user insight generation, user feedback taxonomy, reporting, and knowledge management
- Build repeatable mechanisms that transform user feedback into prioritized product recommendations supported by measurable business impact
- Coach and develop a team of Senior Customer Experience Insights Analysts
- Create clear operating rhythms, quality standards, and development plans for the team


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fetch-rewards-senior-manager-customer-experience-insights/