# Senior Support Engineer at Fetcherr

- Company: Fetcherr
- What the company does: We offer an AI technology based on algo-trading methodologies that empowers our airline partners to redefine the way they price flights to maximize profit and optimize workflow. Backed by Battery.
- Company website: https://www.fetcherr.io/
- Type: Startups
- Level: Senior
- Location: Atlanta, GA, United States
- Work setup: Hybrid
- Posted: 2026-11-08
- Apply by: 2026-12-23
- Apply: https://www.fetcherr.io/careers/position-fc_474?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fetcherr-senior-support-engineer/

## About the role

We're looking for a Senior Support Engineer to be part of the technical backbone of our support organization. You'll join a team of experienced support engineers, bringing together deep technical expertise and strong customer knowledge to resolve the most complex issues our enterprise customers face. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Know how to take resolution within the SLA end-to-end ensuring complex issues are resolved thoroughly, not just closed
- Be the technical escalation point from the frontline support team, picking up high-complexity issues and driving them to resolution with minimal unnecessary escalation to R&D
- Own the team's knowledge base and runbook ecosystem making sure documentation is alive, accurate, and genuinely useful, not a graveyard of stale procedures
- Set and enforce R&D handoff quality standards, every escalation that reaches engineering should be well-investigated, clearly documented, and impossible to bounce back as "not enough info."
- Develop deep product area expertise across Fetcherr's domains, distributing ownership across your team so that every product surface has a go-to engineer
- Represent the support function in customer meetings. You'll be the technical face of support for enterprise accounts, able to speak credibly about root causes, timelines, and remediation

Tags: Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fetcherr-senior-support-engineer/