# Voice of the Customer at Fictiv

- Company: Fictiv
- What the company does: Custom manufacturing services for prototypes to full scale production, for CNC machining, 3D printing, injection molding, and more. Get an instant quote. Backed by Accel.
- Company website: http://www.fictiv.com
- Type: Startups
- Level: Mid level
- Location: Schaumburg, IL
- Work setup: On-site
- Pay: $51K to $62K base salary per year (USD)
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://job-boards.greenhouse.io/fictiv/jobs/8757553002
- Page: https://www.1752.vc/careers/jobs/fictiv-voice-of-the-customer/

## About the role

The compensation range for this position is $51,000 - $62,000 USD annually We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

## What they're looking for

- Serve as an administrator and subject-matter expert for the Qualtrics survey and ticketing platform
- Review, digest, and triage all inbound negative-experience survey responses, assigning tickets to the appropriate departments for root cause investigation and immediate resolution
- Manage all new and existing tickets to ensure 100% response coverage — no feedback goes unaddressed
- Develop and maintain a working knowledge of common customer pain points to become the team's internal knowledge leader on recurring experience themes
- Apply consistent, standardized topic tags to all open-text survey comments to enable structured, repeatable analysis
- Maintain and evolve the tagging taxonomy as new themes emerge, ensuring categorization remains accurate and analytically useful

Tags: Marketing