# Solutions Architect, Customer Success - US (Remote) at Fiddler

- Company: Fiddler
- What the company does: The AI Control Plane for enterprises. Gain visibility, context, and control through evaluation, monitoring, enforcement, governance, and cost efficiency. Backed by Insight, Lightspeed and Lux.
- Company website: https://www.fiddler.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: US - Remote
- Work setup: Remote
- Pay: $160K to $200K base salary per year (USD)
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://jobs.ashbyhq.com/fiddler-ai/640c12b9-6a07-4be1-a542-d76e4240e2ff
- Page: https://www.1752.vc/careers/jobs/fiddler-solutions-architect-customer-success-us-remote/

## About the role

Drive successful onboarding experiences. Partner closely with a Fiddler Delivery Manager to architect and implement onboarding solutions, aligning customer goals with Fiddler’s capabilities, and ensuring deployments are delivered on time, with precision, and with clear success criteria met.

## What they're looking for

- Bachelor’s degree in Computer Science (AI/ML focus), Statistics, Mathematics, or related field with 5-7+ years of professional experience
- 2+ years of hands-on experience deploying, monitoring, or maintaining ML models in production environments
- Excellent communication, presentation, and storytelling abilities, able to distill complex technical concepts into clear, actionable insights for both technical and executive audiences
- Strong organizational and project management skills, with the ability to balance multiple customer engagements and priorities
- Demonstrated collaboration across cross-functional teams—Product, Engineering, and Delivery—to drive customer outcomes
- A customer-first mindset with empathy, curiosity, and a deep sense of ownership for delivering value

Tags: Customer Success