# Customer Success Associate at Figure

- Company: Figure
- What the company does: Figure is the first-of-its-kind AI robotics company bringing a general purpose humanoid to life.
- Company website: https://www.figure.ai
- Type: Startups (AI role)
- Level: Associate
- Location: Charlotte, NC
- Work setup: On-site
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://job-boards.greenhouse.io/figure/jobs/8811994002
- Page: https://www.1752.vc/careers/jobs/figure-customer-success-associate/

## About the role

We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Customer Success Associate (CSA), you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You’ll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.

## What they're looking for

- Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications
- Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency
- Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email
- Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience
- Provide technical support and troubleshooting on a variety of platform issues
- Conduct video notary sessions with attention to detail and professionalism

Tags: Customer Support Center