# Licensed Customer Success Associate at Figure

- Company: Figure
- What the company does: Figure is the first-of-its-kind AI robotics company bringing a general purpose humanoid to life.
- Company website: https://www.figure.ai
- Type: Startups (AI role)
- Level: Associate
- Location: St. Louis, Missouri
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/figure/jobs/8811548002
- Page: https://www.1752.vc/careers/jobs/figure-licensed-customer-success-associate/

## About the role

We’re looking for driven, customer-focused teammates who are curious about innovative blockchain technology and financial services. As a Licensed Customer Success Associate, you’ll work in a call center environment, where your primary responsibility is handling inbound phone calls, chats, and emails from customers. You’ll be the voice of Figure, helping people understand our products, navigate the application process, and move confidently through each step of their experience.

## What they're looking for

- Be the first point of contact and advocate for our customers
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
- Educate customers on Figure and our products with knowledge and enthusiasm
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
- Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
- Provide technical support and troubleshooting on a variety of potential issues

Tags: Customer Support Center