# Site Operations Manager at Figure

- Company: Figure
- What the company does: Figure is the first-of-its-kind AI robotics company bringing a general purpose humanoid to life.
- Company website: https://www.figure.ai
- Type: Startups (AI role)
- Level: Senior
- Location: Reno, NV
- Work setup: On-site
- Pay: $85K to $107K base salary per year (USD)
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://job-boards.greenhouse.io/figure/jobs/8747985002
- Page: https://www.1752.vc/careers/jobs/figure-site-operations-manager/

## About the role

At Figure, we are looking for a results-driven, hands-on leader who is deeply curious about innovative blockchain technology and financial services.

## What they're looking for

- Provide oversight, mentorship, and guidance to a team of Team Managers, ensuring strict adherence to Figure's quality standards and productivity goals
- Set and achieve ambitious performance KPIs (including handle time, CSAT, and SLAs) by utilizing data-driven reporting to optimize team efficiency
- Partner with Team Managers to conduct regular coaching sessions, fostering professional growth and driving accountability across the team
- Act as a point of escalation, equipping your leaders with the tools and strategies needed to resolve complex customer situations promptly
- Lead weekly Operations Management syncs to identify process inefficiencies, streamline workflows, and elevate the overall customer journey
- Ensure all agents consistently adhere to Originations policies, industry regulations, and legal compliance requirements

Tags: Customer Support Center