# Senior Customer Success Manager (USA) at Filigran

- Company: Filigran
- What the company does: Embrace a proactive approach with end-to-end cyber threat management, from anticipation to response. Backed by Accel and Insight.
- Company website: https://filigran.io/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.ashbyhq.com/filigran/ee62b3f4-982a-4bb4-9c43-3420d4e18748
- Page: https://www.1752.vc/careers/jobs/filigran-senior-customer-success-manager-usa/

## About the role

We're looking for a Senior Customer Success Manager to join our Customer Success Team and help us to continue providing value to our customers in the Americas. Based in the United States and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

## What they're looking for

- 3+ years of experience in Customer Success, Account Management, or a similar client-facing role in SaaS or tech
- Based in the United States with experience supporting national and regional customers
- Strong technical aptitude and ability to work with tools like OpenCTI, XTMOne, and or OpenAEV (training available)
- Excellent communication skills
- Comfortable in a remote, async-first culture
- Experience with CRM/CSM tools, customer journey tracking, and success metrics

Tags: Customer Success