# Title Sr Tech Support Engineer MI -1 (Level 2 Support for Medical Device Software) at Filmore

- Company: Filmore
- What the company does: Backed by 500 Global.
- Company website: https://filmorebody.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://uscareers-fujifilm.icims.com/jobs/38195/sr-tech-support-engineer-mi--1-%28level-2-support-for-medical-device-software%29/job
- Page: https://www.1752.vc/careers/jobs/filmore-title-sr-tech-support-engineer-mi-1-level-2-support-for-medical-device-s/

## About the role

The Senior Technical Support Engineer, MI – I (Tier 1) provides highly visible remote technical support across our product lines for HCUS customers. This role focuses on more complex issue and is the second level support across our Synapse products. This engineer is expected be able to resolve most of the cases that are presented to them and responsible for documenting more in-depth evaluations of issues that they are unable to resolve.

## What they're looking for

- Bachelor’s Degree, Trade School Certification (Industry related), or Industry Experience Equivalent
- One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco certifications preferred)
- Working knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle
- Knowledge of current network technologies
- Superior communication and interpersonal skills, excellent phone manner
- Ability to achieve results and meet goals in a fast-paced, team environment