# Strategy & Operations, Client Experience at Finch

- Company: Finch
- What the company does: Streamline employer onboarding, operations, and administration with one platform for all your HRIS and payroll integrations. Integrate with 250+ systems through Finch. Backed by Sequoia and Redpoint.
- Company website: https://www.finchlegal.com/
- Type: Startups
- Level: Mid level
- Location: New York City
- Work setup: On-site
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://jobs.ashbyhq.com/finch-legal/1c1f8249-4365-4dee-a61c-881d53158442?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/finch-strategy-and-operations-client-experience/

## About the role

You’ll own the work that turns a better client experience into stronger reviews and referrals. You’ll work across case managers, operations, engineering, and attorneys to find friction and ship fixes. Listen directly to clients and frontline teams to understand where the experience breaks down and why. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2–5+ years in S&O, BizOps, consulting, or customer experience operations
- Direct experience working with end customers or frontline teams
- Evidence of building and shipping a tool, workflow, or prototype that people actually use
- Comfort working with data in SQL or advanced spreadsheets
- Empathy for clients, clear communication, and the ability to bring teams together around a problem
- A habit of learning quickly, testing ideas, and changing direction when the evidence calls for it

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/finch-strategy-and-operations-client-experience/