# Customer Success Manager - EMEA at Fingerprint

- Company: Fingerprint
- What the company does: Powered by the most accurate device fingerprinting technology, Fingerprint enables engineers to prevent fraud, improve user experiences, and better understand their traffic. Backed by Craft Ventures.
- Company website: https://fingerprint.com
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Pay: $59K to $105K base salary per year (USD)
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://fingerprint.com/careers/jobs/apply/?gh_jid=6116601004
- Page: https://www.1752.vc/careers/jobs/fingerprint-customer-success-manager-emea/

## About the role

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome.

## What they're looking for

- 6-10 years experience in a Mid-Market/Enterprise Customer Success Manager role
- B2B SaaS, tech, and/or cybersecurity industry experience highly preferred
- Experience handling the full customer journey from onboarding to renewals, cross-sell and upsell experience is a huge plus!
- Experience working in a Customer Success Platform (ie. Gainsight, Planhat, etc.), Zendesk, and Salesforce preferred
- Comfortable operating in a fully remote, async-first environment
- Proficiency utilizing AI to increase efficiency of day to day tasks (ideally Claude and Gemini)

Tags: Customer Success