# Front Line Support Engineer - East Coast at Fireblocks

- Company: Fireblocks
- What the company does: Fireblocks offers enterprise grade digital asset and stablecoin infrastructure that powers financial possibility for organizations of all sizes. Backed by Index, Sequoia and ICONIQ.
- Company website: https://www.fireblocks.com/
- Type: Startups
- Level: Mid level
- Location: United States
- Work setup: On-site
- Pay: $90K to $95K base salary per year (USD)
- Posted: 2026-08-18
- Apply by: 2026-10-08
- Apply: https://www.fireblocks.com/careers/position?gh_jid=4704413006
- Page: https://www.1752.vc/careers/jobs/fireblocks-front-line-support-engineer-east-coast/

## About the role

Join our mission to deliver unparalleled customer support in the dynamic world of cryptocurrency and DeFi. As a Customer Frontline Support Engineer, you will act as the first point of contact for our customers, resolving complex issues with empathy, precision, and urgency. You'll be instrumental in ensuring our customers succeed, collaborating with internal teams to deliver proactive, world-class support.

## What they're looking for

- 1 - 2 years of experience in a customer support or similar role, with a passion for delivering exceptional service
- Strong troubleshooting skills with the ability to work under pressure and prioritize customer needs effectively
- Exceptional written and verbal communication skills, demonstrating professionalism and empathy in all interactions
- Proven ability to build strong relationships with customers, acting as a trusted advisor and advocate for their needs
- A customer-first mindset, ensuring that resolutions align with customer success and satisfaction
- Demonstrated experience in managing and resolving complex issues with a proactive and collaborative approach

Tags: Customer Operations