# IT Support Engineer at Fireworks

- Company: Fireworks
- What the company does: Fireworks’ state of the art training and inference platform take you beyond the frontier, transforming open models into your specialized intelligence. Backed by Bessemer, Index and Lightspeed.
- Company website: https://fireworks.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York
- Work setup: Remote
- Pay: $110K to $150K base salary per year (USD)
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://jobs.ashbyhq.com/fireworks/d6540b5f-fe22-4b7a-bf18-48fb2212cd4b?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fireworks-it-support-engineer/

## About the role

We are hiring an IT Support Engineer to own the employee technology experience end to end — from day-one device readiness through the full asset lifecycle. This is a hands-on, high-ownership role for someone who is equally comfortable resolving a Tier 3 macOS escalation, standing up device management infrastructure from scratch, and turning repetitive support work into documented, self-service processes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years of progressive experience in IT support, end user services, or systems administration
- Strong hands-on expertise troubleshooting both Windows and macOS in an enterprise environment
- Production experience administering at least one major MDM platform (JAMF Pro, Microsoft Intune, Addigy, or equivalent), including building configuration profiles and policies from scratch
- Working knowledge of identity platforms — Okta, Active Directory, or Entra ID — including SSO and MFA administration
- Experience with endpoint security and patch management tooling (BigFix, SentinelOne, Automox, Zscaler, or similar)
- Proficiency with an ITSM platform (ServiceNow, Jira Service Management) and a track record of meeting SLA commitments at volume

Tags: IT

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fireworks-it-support-engineer/