# Service Consultant at Firstup

- Company: Firstup
- What the company does: Firstup is a company delivering an intelligent communication platform. It is designed to manage employee experience. The company caters to the healthcare, manufacturing, retail, and hospitality industries. Backed by Venrock.
- Company website: https://firstup.io
- Type: Startups
- Level: Mid level
- Location: Remote - US
- Work setup: Remote
- Pay: $80K to $100K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://jobs.lever.co/firstup/37dc52d0-a3af-4a47-a56f-61984598d2d9
- Page: https://www.1752.vc/careers/jobs/firstup-service-consultant/

## About the role

Product Expertise and Customer Needs Analysis: Develop and maintain expertise with the Firstup platform, product, and features while conducting thorough assessments of customer requirements and business goals to tailor the product setup and configuration accordingly. Translate customer requirements into clear implementation plans and provide recommendations based on Firstup implementation best practices.

## What they're looking for

- Bachelor's Degree in a tech related field or a related field of study, or equivalent experience
- Three or more years of experience in client-facing roles such as Solutions Consultant, Implementation Consultant, Professional Services Consultant, Solutions Engineer, or similar within a SaaS organization that has $100M+ in ARR
- Must have experience with Enterprise SaaS applications software/solutions
- Experience managing or coordinating customer implementations, onboarding programs, or complex customer projects from kickoff through launch
- Strong project management and organizational skills, with the ability to manage timelines, milestones, dependencies, risks, and multiple customer implementations simultaneously
- Distinct passion for technology and curiosity to understand the marketing and communications technology landscape and technical integrations

Tags: US Customer Delivery

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/firstup-service-consultant/