# Forecasting & Capacity Planner at Fiserv

- Company: Fiserv
- What the company does: Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
- Company website: https://www.fiserv.com
- Type: Startups
- Level: Mid level
- Location: Marietta, Georgia
- Work setup: On-site
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://fiserv.wd5.myworkdayjobs.com/en-US/EXT/job/Marietta-Georgia/Forecasting---Capacity-Planner_R-10404969?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fiserv-forecasting-and-capacity-planner/

## About the role

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years of experience in workforce management, forecasting, capacity planning, operations analytics or related operational planning functions
- 6+ years of experience building demand forecasts, staffing models or capacity plans using workforce drivers such as average handle time, shrinkage, occupancy, service levels, attrition and productivity
- 6+ years of experience analyzing operational data, measuring forecast accuracy and presenting recommendations to business leaders
- 4+ years of experience using Microsoft Excel to develop models, analyze data and summarize workforce planning insights
- Bachelor’s degree or higher in Business, Finance, Mathematics, Statistics, Operations Management or related field or equivalent combination of education, related experience and/or military experience
- Experience with workforce management platforms such as NICE WFM, Verint, Aspect, Calabrio or Genesys


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fiserv-forecasting-and-capacity-planner/