# Manager Client Support I at Fiserv

- Company: Fiserv
- What the company does: Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
- Company website: https://www.fiserv.com
- Type: Startups
- Level: Senior
- Location: 5 Locations
- Work setup: On-site
- Posted: 2026-10-30
- Apply by: 2026-12-14
- Apply: https://fiserv.wd5.myworkdayjobs.com/en-US/EXT/job/Remote-Florida/Manager-Client-Support-I_R-10404846?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/fiserv-manager-client-support-i/

## About the role

The Client Support Manager leads Community Financial Institutions (CFI) merchant services support operations for merchants, financial institution partners, and internal teams. You will manage service delivery, associate performance, escalation handling, operational controls, and process improvements. Your work helps improve inquiry resolution, support consistency, regulatory adherence, and partner communication across CFI merchant services. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6+ years of experience in operations, client support, merchant services, financial services, or financial institution support environments
- 2+ years of experience managing and developing teams in a customer support, operations, or service delivery environment
- 3+ years of experience managing service levels, inquiry queues, escalation processes, staffing plans, or operational reporting
- 3+ years of experience developing procedures, maintaining knowledge resources, or implementing process improvements with leadership or compliance approval
- 2+ years of experience using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, internet-based tools, and email for reporting, documentation, and communication
- 2+ years of experience preparing written updates, presenting operational results, analyzing service trends, and documenting issue resolution actions


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/fiserv-manager-client-support-i/