# Training and Development Specialist -Collection Team at Fiserv

- Company: Fiserv
- What the company does: Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
- Company website: https://www.fiserv.com
- Type: Startups
- Level: Mid level
- Location: 2 Locations
- Work setup: On-site
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://fiserv.wd5.myworkdayjobs.com/en-US/EXT/job/Marietta-Georgia/Training-and-Development-Specialist--Collection-Team_R-10403044
- Page: https://www.1752.vc/careers/jobs/fiserv-training-and-development-specialist-collection-team/

## About the role

As a Training and Development Specialist Collections Team (1st and 3rd party), you will play a key role in developing high-performing collectors by delivering engaging training focused on compliance, customer interactions, and performance-driven results. You will facilitate new hire onboarding and ongoing skill development sessions, ensuring associates are equipped to meet KPIs while adhering to regulations such as the FDCPA.

## What they're looking for

- High School Diploma required, Bachelor’s degree preferred
- 4+ years of experience developing and facilitating training in a call center or collections environment
- 2+ years of direct collections experience (1st or 3rd party), preferably within a bank or financial institution
- Strong knowledge of FDCPA and collections compliance requirements
- Experience with adult learning principles and instructional design
- Experience facilitating training across multiple formats (classroom, virtual, and on-the-job training)