# Principal, Back-Office AI Transformation at Five9

- Company: Five9
- What the company does: Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo! Backed by Sapphire.
- Company website: https://five9.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: Irving, TX (Hybrid)
- Work setup: Hybrid
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://www.five9.com/about/careers/job-detail?gh_jid=6187719004
- Page: https://www.1752.vc/careers/jobs/five9-principal-back-office-ai-transformation/

## About the role

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

## What they're looking for

- 15+ years in operations transformation, shared services, business process automation, or an internal strategy/transformation office, with a track record of shipping the work rather than just recommending it
- Direct experience with one or more back-office functions (Finance/Accounting, HR, Legal, IT, or Procurement) from the inside, not only as an outside advisor
- Experience running or contributing to a structured organizational diagnostic (employee interviews, process observation, benchmarking) and turning it into a ranked, fundable opportunity portfolio
- Hands-on experience delivering automation (RPA, workflow tooling, or AI-native applications) from scoping through a measured pilot, beyond evaluating vendors
- Experience partnering with an internal technology or business-systems team to stand up new tooling, highly recommended
- Strong quantitative skills, including building and defending a value-measurement approach that separates real business impact from time-savings alone

Tags: Strategy