# Rev Cycle Customer Success Manager at Flagler Health

- Company: Flagler Health
- What the company does: Flagler Health is the AI-native operating system for musculoskeletal (MSK) care. Flagler seamlessly coordinates clinical and administrative workflows across the full patient lifecycle inside providers' existing EMRs. Backed by Bessemer.
- Company website: https://www.flaglerhealth.io/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote
- Work setup: Remote
- Posted: 2026-02-23
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/flaglerhealth/3a2dcd56-7aff-4bd2-8aa6-e31545f73ea0
- Page: https://www.1752.vc/careers/jobs/flagler-health-rev-cycle-customer-success-manager/

## About the role

As Flagler continues to grow, there is a unique opportunity to strengthen customer relationships and leverage deep revenue cycle expertise to help our provider partners maximize financial performance. This is where you come in - to design and own customer success processes with a specific focus on RCM operations for MSK practices.

## What they're looking for

- Deep working knowledge of RCM in procedural specialties (MSK/Ortho/Pain), including front-end and back-end revenue optimization, denial management strategy, and vendor performance oversight
- Expertise designing and implementing RCM technologies to augment practice-specific workflows
- Full-cycle RCM fluency: front-end (prior authorizations, eligibility verification, benefits investigation, pre-certification) through back-end (AR work-down, denial management, appeals, aging bucket strategy, and collections)
- Professional coding certification (CPC, CCS, COC or equivalent) and/or a degree in Health Information Management is a plus, as are specialty credentials such as COSC or CASCC
- Strong communicator and relationship builder - equally effective presenting monthly performance reports to practice administrators and rolling up your sleeves on a client site visit
- Strong-willed team player who is open to feedback, adapts quickly, and thrives in a fast-paced, startup environment

Tags: Operations