# Customer Success Manager - San Francisco at Flai

- Company: Flai
- What the company does: Bring more customers in – Use AI to answer customers any time, across any channel the way your best dealership employee would. Backed by Y Combinator.
- Company website: https://www.useflai.com/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $85K to $135K base salary per year (USD)
- Posted: 2026-07-31
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/flai/61d24ab9-1bf5-41dc-8d91-57187f28e342
- Page: https://www.1752.vc/careers/jobs/flai-customer-success-manager-san-francisco/

## About the role

We're hiring a Customer Success Manager to be the connective tissue between us and our customers, sitting right at the center of one of the fastest-moving stories in AI right now. Working shoulder to shoulder with a founding team that moves fast and never sits still, you'll get to onboard and scale accounts, drive real adoption and outcomes, and run the playbooks and processes that make Flai the standard for AI in this industry.

## What they're looking for

- Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment
- Early-Stage Experience: Experience in a customer-facing role at an early-stage B2B SaaS company, you know what it takes to build trust with customers before a big brand name is doing the work for you
- Sharp Communication: Clear, confident, and organized with dealers. Strong at leading calls, training teams, and writing clean follow-ups
- Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans. You follow process diligently and run a tight ship
- Customer Obsessed: You build real relationships with the people you work with and genuinely care about their outcomes, not just the account health score
- High Ownership: You take full accountability for your accounts and follow through relentlessly, nothing falls through the cracks on your watch

Tags: Customer Success