# IT Support Specialist at Fleetworthy

- Company: Fleetworthy
- What the company does: Fleetworthy offers fleet management software to bring together Safety & Compliance, Toll Management, and Weigh Station Bypass solutions. Backed by Insight.
- Company website: https://fleetworthy.com/
- Type: Startups
- Level: Mid level
- Location: Edmonton, AB (Hybrid)
- Work setup: Hybrid
- Posted: 2026-08-26
- Apply by: 2026-10-10
- Apply: https://job-boards.greenhouse.io/bestpass/jobs/4708299006
- Page: https://www.1752.vc/careers/jobs/fleetworthy-it-support-specialist/

## About the role

We're hiring an enthusiastic and customer-focused IT Support Specialist to join our Help Desk team. This is an entry-level role that is perfect for someone beginning their IT career who is eager to learn and grow in a fast-paced technology environment. As part of the IT Support team, you will be on the front lines supporting team members across the organization — solving everyday technical problems, building relationships, and delivering excellent service.

## What they're looking for

- Serve as the first point of contact for employees experiencing technical difficulties via phone, email, chat, or in person
- Provide friendly, patient, and professional customer service to end-users at all levels of the organization
- Log, track, and resolve incoming help desk tickets in a timely and thorough manner
- Diagnose and resolve basic hardware, software, and connectivity issues for end-users across multiple locations
- Escalate complex or unresolved issues to senior IT staff with detailed documentation of steps already taken
- Follow established procedures and knowledge base articles to resolve common support requests

Tags: Technology