# Customer Support Engineer at Flipturn

- Company: Flipturn
- What the company does: Backed by Accel and CRV.
- Company website: http://www.getflipturn.com
- Type: Startups
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Pay: $75K to $115K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.ashbyhq.com/flipturn/c2a7e673-032f-44e8-9f15-94f83e48e2d0
- Page: https://www.1752.vc/careers/jobs/flipturn-customer-support-engineer/

## About the role

Be the first line of defense for customer questions or issues, responding to tickets in an urgent and timely manner Troubleshoot issues raised by exploring charger logs, history, and other resources. Summarize issue and context to escalate as appropriate

## What they're looking for

- At least 2 years in a customer-facing support role
- Ability to operate with autonomy
- Experience with ticketing platforms and tools (Pylon, Salesforce, Hubspot, etc)
- Experience using Claude and other AI tools
- Excitement about resolving customer issues and complaints - making EV operations smoother, easier, and cheaper for customers
- Excellent communication skills, including both written and oral communication

Tags: GTM