# CX Conversational Designer at Flock Safety

- Company: Flock Safety
- What the company does: Backed by a16z, Kleiner Perkins and Y Combinator.
- Company website: https://www.flocksafety.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote - USA
- Work setup: Remote
- Pay: $85K to $100K base salary per year (USD)
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://jobs.ashbyhq.com/Flock%20Safety/17f902c9-5bbb-4649-9897-a288815c783d
- Page: https://www.1752.vc/careers/jobs/flock-safety-cx-conversational-designer/

## About the role

Not an unsupervised AI role. Trust-critical decisions, SEV incidents, and VIP/Safe City accounts stay human-reviewed. This role designs the guardrails; it doesn't replace the judgment call.

## What they're looking for

- Experience with Intercom/Fin specifically, or a comparable modern AI agent platform
- Demonstrated ability to design and iterate conversational flows, including intent mapping, utterance training, and fallback strategies, in a live AI agent platform
- Hands-on prompt development experience with LLM-based conversational agents, not legacy decision-tree bots
- Fluency reading conversation logs and performance dashboards to diagnose failure points and prioritize fixes
- Writing that reads naturally in a customer-facing bot voice: clear, concise, on-brand

Tags: Customer Experience