# Client Support Specialist at FlyWire

- Company: FlyWire
- What the company does: Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. Backed by Techstars.
- Company website: https://flywirecameras.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Chicago, IL
- Work setup: On-site
- Pay: $45K to $60K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.smartrecruiters.com/Flywire1/744000151471719
- Page: https://www.1752.vc/careers/jobs/flywire-client-support-specialist/

## About the role

The Client Support Specialist role is the first line of support for our hospitality/e-commerce customers, triaging tickets, solving product questions, and documenting steps for the next team when needed. This role focuses on building technical support skills, using standard procedures to solve routine issues, and maintaining consistent, high-quality communication with customers.

## What they're looking for

- 2+ years in a customer-facing technical support role (B2B SaaS or eCommerce preferred)
- Experience using Zendesk, including Explore, Help Center, and custom views/macros
- Familiarity with Jira, DataDog, browser developer tools, and analyzing logs or error messages
- Strong verbal and written communication skills, able to break down complex issues for technical and non-technical audiences
- Ability to self-prioritize in a high-volume support environment (600+ monthly solved tickets expected)
- Demonstrated initiative in bug tracking, internal documentation, or team training support

Tags: Relationship Mgmt, Travel