# Team Lead, Payment Experience, Americas (Customer Support) at FlyWire

- Company: FlyWire
- What the company does: Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. Backed by Techstars.
- Company website: https://flywirecameras.com
- Type: Startups (AI role)
- Level: Senior
- Location: Boston, MA
- Work setup: On-site
- Pay: $55K to $65K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://jobs.smartrecruiters.com/Flywire1/744000148807749
- Page: https://www.1752.vc/careers/jobs/flywire-team-lead-payment-experience-americas-customer-support/

## About the role

We, at Flywire, are seeking a Payment Experience Team Lead in the Americas. Payment Experience roles at Flywire are not your typical ‘support’ roles. As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer’s problems.

## What they're looking for

- 1-2 years in customer support, with experience informally leading or mentoring teammates
- Excellent written and verbal English language skills, additional language (eg. French, Portuguese) is a plus
- Customer oriented mindset, able to listen, understand, and find a solution to the most difficult customer requests with professionalism and empathy
- Comfortable with multi-tasking, able to work under intense pace and high pressure
- Proactive and ambitious learner, able to quickly adapt to the fast changing requirements, remain organized through lots of change and updated materials
- The desire to develop leadership skills, to drive a team’s success and support teammates within the role’s scope, being comfortable and composed when either giving or receiving feedback

Tags: Client & Payment Exp, Corp