# Customer Support at Folio

- Company: Folio
- What the company does: Custom digital guidebooks for boutique hotels, Airbnbs, VRBOs, and other short-term rental homes. Backed by Techstars.
- Company website: https://foliotravel.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote (Within 3 hours of EST timezone preferred)
- Work setup: Remote
- Posted: 2025-11-17
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/folio/7759305d-c53c-4d4b-ad66-84fe55b13779
- Page: https://www.1752.vc/careers/jobs/folio-customer-support/

## About the role

Product Support: Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. We utilize Intercom to manage our customer interactions via email and messages primarily. Voice of the Customer: Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for our customer needs and priorities. Partner with GTM to help our customers make the most out of Folio.

Tags: GTM