# Booking Operations Support Lead at Fora

- Company: Fora
- What the company does: Backed by Insight.
- Company website: https://www.foratravel.com/
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $70K to $100K base salary per year (USD)
- Posted: 2026-06-29
- Apply by: 2026-10-08
- Apply: https://www.foratravel.com/careers/jobs?gh_jid=5282772008
- Page: https://www.1752.vc/careers/jobs/fora-booking-operations-support-lead/

## About the role

As Fora continues to scale our global advisor community and enhance our product offerings, the volume and complexity of booking-related support inquiries are growing rapidly. We're seeking a Booking Operations Support Lead to join our high-performing Support team — you'll play a crucial role in ensuring timely, accurate, and empathetic support for our advisor community, with a dedicated focus on booking operations.

## What they're looking for

- 3–5+ years in customer support, help desk, or operations — ideally in tech or travel — with at least 1–2 years in a lead or senior IC capacity
- Prior experience managing or mentoring a team, including global or distributed teams
- Proficiency with ticketing platforms (e.g., Intercom, Zendesk) and fluency in core support metrics (SLA, CSAT, AHT, FCR)
- Proven ability to build scalable workflows, SOPs, and escalation processes
- Strong written and verbal communication skills with a natural ability to empathize with advisors
- Strategic thinker who can balance hands-on execution with longer-term function building

Tags: Product Operations & Support