# Conversational AI Operations Specialist at Fora

- Company: Fora
- What the company does: Backed by Insight.
- Company website: https://www.foratravel.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York City
- Work setup: On-site
- Pay: $60K to $90K base salary per year (USD)
- Posted: 2026-03-12
- Apply by: 2026-10-08
- Apply: https://www.foratravel.com/careers/jobs?gh_jid=5124193008
- Page: https://www.1752.vc/careers/jobs/fora-conversational-ai-operations-specialist/

## About the role

Fora is seeking a Conversational AI Operations Specialist to maintain, optimize, and improve Sidekick, our AI advisor support chatbot. Join our Conversational AI team and play a critical role in scaling Sidekick to deliver exceptional instant support experiences for our advisors. In this role, you'll design and implement systems to enable quality assurance, testing infrastructure, content operations and feedback loops.

## What they're looking for

- 1-3 years of experience in content operations, support operations, customer success, technical writing, or a related field
- Demonstrated experience building or improving operational systems or processes that drove measurable improvements
- Proven AI power user who uses AI tools daily in a current or recent role and can speak concretely about workflows built with those tools
- Exceptional writing skills with the ability to communicate complex or technical concepts clearly and concisely for both internal and advisor facing audiences
- Strong research instincts with a track record of independently validating information and synthesizing findings into actionable guidance
- Systems thinker who can design repeatable frameworks and scalable processes rather than one off solutions

Tags: Product Operations & Support