# Support Manager, Flights at Fora

- Company: Fora
- What the company does: Backed by Insight.
- Company website: https://www.foratravel.com/
- Type: Startups
- Level: Senior
- Location: New York City
- Work setup: On-site
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-07-17
- Apply by: 2026-10-08
- Apply: https://www.foratravel.com/careers/jobs?gh_jid=5351378008
- Page: https://www.1752.vc/careers/jobs/fora-support-manager-flights/

## About the role

As Fora's advisor base grows, so does the complexity and volume of flight-related support. We're looking for a Support Manager, Flights to own the quality of our flight support function end to end: the person who resolves complex advisor needs, moves us from reactive to proactive support, and raises the bar on how advisors experience the Flights Desk.

## What they're looking for

- 5+ years of Sabre or GDS experience, including familiarity with Phase IV exchanges, ARC reconciliations, and NDC content - this is a hard requirement and the core of the role
- 5+ years of relevant work experience, with a strong customer service background and demonstrated tact and empathy in advisor or client-facing environments
- Proven track record of improving support operations against measurable targets (e.g. SLA, response time, CSAT), including administering ticketing platforms such as Front or Intercom
- Excellent problem-solving and process-improvement skills, with the ability to think both strategically and tactically
- Experience creating dashboards, tracking metrics, and forecasting using tools like Excel, Tableau, Omni, or similar BI/analytics tools
- Comfortable with and creative when using AI tools such as Claude Code, Codex, and more

Tags: Product Operations & Support