# Support Specialist at Fora

- Company: Fora
- What the company does: Backed by Insight.
- Company website: https://www.foratravel.com/
- Type: Startups
- Level: Mid level
- Location: New York City
- Work setup: On-site
- Pay: $60K to $90K base salary per year (USD)
- Posted: 2025-10-30
- Apply by: 2026-10-08
- Apply: https://www.foratravel.com/careers/jobs?gh_jid=4960614008
- Page: https://www.1752.vc/careers/jobs/fora-support-specialist/

## About the role

We're looking for a Support Specialist to join our growing Product Operations & Support team. This role is designed for someone who thrives on variety — you'll work across four core support queues, ensuring our advisor community receives fast, accurate, and empathetic help no matter the issue.

## What they're looking for

- 1–2+ years of full-time experience in a customer support, help desk, or operations role, ideally within the tech space
- Experience with ticketing platforms (e.g., Intercom, Zendesk)
- Familiarity with key support metrics such as SLA, CSAT, AHT, and FCR and a track record of meeting or exceeding them
- Strong written and verbal communication skills with a natural ability to empathize with and assist advisors effectively
- Detail-oriented with strong follow-through, documentation habits, and organizational skills
- Fast learner who thrives in dynamic, fast-paced environments

Tags: Product Operations & Support