# Customer Success Manager at Forerunner AI

- Company: Forerunner AI
- What the company does: Backed by Y Combinator.
- Company website: https://tryforerunner.com
- Type: Startups (AI role)
- Level: Senior
- Location: Portland, ME
- Work setup: Remote
- Pay: $105K to $125K base salary per year (USD)
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://jobs.ashbyhq.com/forerunner/58da629b-f2ac-4ff8-bf48-9f4b6155273b
- Page: https://www.1752.vc/careers/jobs/forerunner-ai-customer-success-manager/

## About the role

As a Customer Success Manager, you will own the ongoing success of a full book of business — from onboarding through renewal — ensuring every account realizes measurable value from Forerunner and grows into a durable, trusted partnership. You'll work at the intersection of relationship management, product adoption, and account growth, partnering with Sales, Product, and Engineering to keep outcomes on track. Believe in delivering measurable outcomes to customers, not just checking off tasks.

## What they're looking for

- 4-6 years of professional experience in customer success, account management, or client services, with a track record of managing end-to-end renewals and proactively uncovering expansion opportunities within a portfolio
- Experience serving government agencies or regulated industries — GovTech, floodplain management or flood insurance, GIS/mapping, or public-sector project management are all relevant backgrounds, though not required
- Comfortable managing complex, public-sector relationships and decision cycles, experience partnering with government clients or supporting complex public-sector workflows is a plus
- An excellent, empathetic communicator — you're often a customer's first point of contact, and building trust matters in our space
- Detail-oriented and committed to quality, with genuine enthusiasm for creating customer value
- Comfortable with a high degree of ambiguity — able to prioritize independently and take on responsibility as the team grows

Tags: Customer Success