# Manager, Customer Operations at Forescout

- Company: Forescout
- What the company does: The only automated cybersecurity company that continuously identifies, protects and ensures the compliance of all managed and unmanaged connected assets – IT, IoT, IoMT and OT – so you can more effectively manage cyber risk and mitigate threats. Backed by Accel.
- Company website: http://www.forescout.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://jobs.jobvite.com/forescout/job/o9WKAfw9
- Page: https://www.1752.vc/careers/jobs/forescout-manager-customer-operations/

## About the role

As the Manager of Customer Operations, you will lead a team responsible for driving strategic initiatives, operational improvements, analytics, and AI-enabled transformation across Customer Operations. You will partner closely with the Director of Customer Ops and various departments executive leadership to identify priorities, allocate resources, develop talent, and ensure successful execution of programs that improve scalability, efficiency, customer outcomes, and business performance.

## What they're looking for

- Data-Driven Insights : Analyze Services selling, adoption, usage, capacity, and operational performance data to identify trends, risks, and revenue or cost optimization opportunities
- Change Management & Enablement : Develop rollout plans, communications, training materials, adoption tracking, and feedback loops to ensure new processes and AI tools are successfully adopted
- Stakeholder Engagement : Build strong relationships with Customer Operations leaders, Procurement, Legal, Finance, Sales, Services, Support, IT, and partners to align priorities and remove execution barriers
- Governance & Reporting : Create executive-ready updates, dashboards, and decision materials that clearly communicate progress, risks, tradeoffs, and recommended actions
- Risk & Issue Management : Proactively identify project risks, dependencies, compliance considerations, and operational impacts, drive mitigation plans and escalate when needed
- 7+ years of experience in business operations , customer operations, program management, transformation, consulting, or a related field