# Customer Support Advocate (Honduras) at Forma

- Company: Forma
- What the company does: Forma is simple, easy to use, and gives employees direct access to all their available benefits options through an intuitive interface. Backed by Emergence Capital.
- Company website: https://joinforma.com
- Type: Startups
- Level: Mid level
- Location: Honduras
- Work setup: Remote
- Posted: 2026-09-08
- Apply by: 2026-10-23
- Apply: https://jobs.ashbyhq.com/forma/a925c181-660c-441f-8013-5f0cfc617608
- Page: https://www.1752.vc/careers/jobs/forma-customer-support-advocate-honduras/

## About the role

We’re looking for a friendly, patient, and kind-hearted person to join our world-class Customer Support Team. And we absolutely mean it when we say world-class - 98% CSAT over the trailing 12 months! If you love helping people, making people smile, and care about people’s health and wellness, we’d love to meet you.

## What they're looking for

- 2+ years of experience in customer or product support within an omnichannel environment (chat, phone, email, and ticketing)
- 1+ years of experience supporting a B2B and/or B2C SaaS product
- Strong problem-solving skills with the ability to learn quickly, navigate ambiguity, and make sound decisions with minimal supervision
- Highly proactive mindset with a natural inclination to identify improvements, anticipate needs, and take initiative
- Adaptable and resilient in dynamic environments, able to adjust priorities and approaches as situations evolve
- Exceptional written and verbal communication skills, with the ability to explain complex information clearly and empathetically

Tags: Customer Support