# Customer Success Manager - Newark, NJ at Formic

- Company: Formic
- What the company does: Formic delivers Robotics as a Service to mid-market CPG manufacturers. No CapEx. No Risk. No Problems. Industrial palletizing, case packing, and more. Backed by Lux.
- Company website: https://formic.co
- Type: Startups
- Level: Senior
- Location: Newark, NJ
- Work setup: On-site
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://job-boards.greenhouse.io/formic/jobs/4724475006?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/formic-customer-success-manager/

## About the role

We’re building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Monitor & manage health and engagement by using diagnostic tools and strategic communication, identifying and mitigating potential relationship and experience risks
- Collaborate with Formic’s Sales, Deployment, and Service teams to guide customers - particularly first time automation buyers - through their automation journey
- Identify opportunities for growth of products and services within existing accounts, including deployment of additional like-for-like solutions, or upstream or downstream standard solutions
- Leverage understanding of customers’ businesses to provide feedback for new product offerings and service enhancements for Formic to better serve their needs
- 3-5+ years of experience in a manufacturing operations role (e.g. Plant or Production Manager/Supervisor/Process Engineering Leader) in a manufacturing or production operations environment
- Familiarity with robotic automation systems in a manufacturing or production environment (e.g. robotic automation of palletizing, de-palletizing, case packing, machine tending, welding, injection molding)

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/formic-customer-success-manager/