# Product Support Engineer at Formic

- Company: Formic
- What the company does: Formic delivers Robotics as a Service to mid-market CPG manufacturers. No CapEx. No Risk. No Problems. Industrial palletizing, case packing, and more. Backed by Lux.
- Company website: https://formic.co
- Type: Startups
- Level: Mid level
- Location: San Francisco, CA || Oakland, CA
- Work setup: On-site
- Pay: $42 to $49/hr (USD)
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/formic/jobs/4704257006
- Page: https://www.1752.vc/careers/jobs/formic-product-support-engineer-2/

## About the role

As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective tissue that brings product expertise and support knowledge to the broader Fleet Operations org and the Field Service Engineering team specifically.

## What they're looking for

- Bachelor’s degree in engineering or a related technical field
- Experience supporting automation deployed across multiple customer sites
- Experience building technical support documentation or knowledge bases
- Experience working between field service and product engineering teams
- Experience using failure and service data to reduce repeat issues and repeat site visits

Tags: Fleet Operations