# Head of AI and Support Strategy at Formlabs

- Company: Formlabs
- What the company does: Backed by NEA, SoftBank VF and SOSV.
- Company website: https://formlabs.com/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Somerville, MA
- Work setup: On-site
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://careers.formlabs.com/job/8204664/apply/?gh_jid=8204664
- Page: https://www.1752.vc/careers/jobs/formlabs-head-of-ai-and-support-strategy/

## About the role

Global Services is the team customers reach when they have a critical print failure before a deadline, when a dental lab needs a printer back online the same day, or when a contract manufacturer is scaling from three printers to thirty. We run technical support, field service, and self-service via AI and our support site across the Americas, EMEA, and APAC.

## What they're looking for

- 3+ years in management consulting, business or revenue operations, strategy, chief of staff roles, or an operating role at a fast-growing hardware or technology company
- You can build the long term roadmap and dive into technical weeds of a customer escalation to get it resolved quickly
- Strong quantitative chops: you build your own models, you're skeptical of your own numbers, and you can explain a complex trade-off in three sentences to someone who has ten minutes
- Genuine interest in leading people. You may or may not have managed before. If you haven't, we'll teach you, but you have to want it
- Willingness to get close to the actual work. Our best leaders have troubleshot a print failure themselves and engaged directly with end customers

Tags: Global Services