# Director, Customer Success at Forter

- Company: Forter
- What the company does: AI powered fraud, abuse, and payment decisions — so your best customers feel less friction, and you leave no revenue behind. Backed by Bessemer and NEA.
- Company website: https://www.forter.com/
- Type: Startups
- Level: Principal and up
- Location: United States - New York
- Work setup: On-site
- Pay: $198K to $245K base salary per year (USD)
- Posted: 2026-11-06
- Apply by: 2026-12-21
- Apply: https://job-boards.greenhouse.io/forter/jobs/8932731002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/forter-director-customer-success/

## About the role

The Customer Success (CS) department is the backbone of everything Forter does, and as the Director of CS you’ll lead a team responsible for many of our most strategic customers. Forter’s technology is cutting edge, and as such, the CS team is in an exciting position to partner with customers to deliver incredible business value. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8+ years of CS experience working with large enterprises on software solutions
- 4+ years of management experience as a CS team manager or leader
- Experience in a hypergrowth SaaS startup with a technical product
- Fraud, payments, professional services, and eCommerce experience is a bonus
- Strong management presence and leadership ability, with communication and interpersonal skills that motivate leaders and teams
- Demonstrated operational excellence in analytical thinking, process development, problem solving, communication, delegation, and planning

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/forter-director-customer-success/