# Senior Manager, Customer Success at Forter

- Company: Forter
- What the company does: AI powered fraud, abuse, and payment decisions — so your best customers feel less friction, and you leave no revenue behind. Backed by Bessemer and NEA.
- Company website: https://www.forter.com/
- Type: Startups
- Level: Senior
- Location: United States - New York
- Work setup: On-site
- Pay: $162K to $200K base salary per year (USD)
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://job-boards.greenhouse.io/forter/jobs/8827199002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/forter-senior-manager-customer-success/

## About the role

The Customer Success department is the backbone of everything Forter does, and as Senior Manager of Customer Success you'll lead a team responsible for our Strategic and Enterprise+ customers, our largest, most strategic logos. Forter's CS model is growth-focused and outcome-driven: your team doesn't just retain revenue, they own its expansion. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 8-10+ years of CS experience with large enterprise customers on technical software solutions, including 3+ years managing a Strategic or Enterprise+ segment, with accounts at or above $1M ACV
- Track record of net revenue retention as a primary KPI, consistently beating >100% target
- Mastery of CS fundamentals: Success Planning, Account Planning, MEDDPICC (or a comparable methodology), whitespace/expansion analysis, and running structured renewal forecasting, QBR, and EBR processes
- Experience in a hyper-growth SaaS startup with a technical product, fraud, payments, professional services, or eCommerce experience is a strong bonus
- Ability to operate with a high degree of autonomy, driving initiatives and building consensus without formal authority, and willingness to get into the details on complex operational and commercial problems

Tags: Customer Success

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/forter-senior-manager-customer-success/