# Customer Success Manager at Forus

- Company: Forus
- What the company does: Forus automates prior authorizations and medication access, helping providers get patients approved, find affordable options, and start treatment faster. Backed by Accel, General Catalyst and Redpoint.
- Company website: https://forus.com/
- Type: Startups
- Level: Senior
- Location: New York office
- Work setup: On-site
- Pay: $130K to $200K base salary per year (USD)
- Posted: 2026-06-24
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/forus/5dedd202-b196-4354-a187-b1c6d1f5928a
- Page: https://www.1752.vc/careers/jobs/forus-customer-success-manager/

## About the role

The Provider Success team at Forus is responsible for what happens once a medical practice or health system starts using our platform: driving adoption, expanding usage, building lasting partnerships, and turning users into advocates. Our goal is to help provider organizations embed Forus into their daily operations and continuously expand the impact they receive from the platform.

## What they're looking for

- 2–10 years of experience in customer success, implementation, account management, client service, post-sales operations, or another customer-facing role, with a track record of owning customers through onboarding, adoption, expansion, retention, and escalation
- A consultative approach to customer relationships: you can understand how an organization works, identify what matters, and guide stakeholders toward measurable outcomes
- Strong operational and analytical judgment: you can manage a portfolio rigorously, use data to diagnose friction, and distinguish isolated requests from patterns that require action
- Strong written and verbal communication that allows you to build trust with providers, align internal teams, and drive follow-through
- Track record of moving quickly, finding shortcuts, and going to unreasonable lengths to deliver on goals
- High NPS with your former teammates

Tags: GTM