# Sr. Pharmacy Operations Manager at Found

- Company: Found
- What the company does: Smarter business banking designed for small business owners. Manage your bookkeeping, taxes, and invoicing all from your business checking account. Backed by Lightspeed, Sequoia and Founders Fund.
- Company website: https://joinfound.com/
- Type: Startups
- Level: Senior
- Location: Remote
- Work setup: Remote
- Posted: 2026-07-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/found/jobs/4717603005
- Page: https://www.1752.vc/careers/jobs/found-sr-pharmacy-operations-manager/

## About the role

Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors.

## What they're looking for

- Own the end-to-end member experience for medication/prescription shipment SLA: define what we promise, measure adherence, and lead improvement initiatives
- Partner with MX to build proactive shipment communication triggers (delay alerts, exception workflows) that reduce inbound contacts
- Design and maintain the lost/delayed shipment playbook, own resolution workflows with vendors and MX
- Drive data integration between pharmacy partners and internal systems to enable self-serve shipment tracking for members
- 7+ years of experience in pharmacy operations, healthcare supply chain, or a closely related function, prior experience at a Senior Manager or Director level preferred
- PharmD — we expect this person to bring clinical credibility alongside operational depth

Tags: Clinical Ops