# Customer Success Manager/Lead at Foundation

- Company: Foundation
- What the company does: The Foundation buyer experience platform helps homebuilders sell more homes, more efficiently, to happier customers. Backed by Y Combinator and a16z.
- Company website: https://buildwithfoundation.com/
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco or Boulder
- Work setup: Remote
- Posted: 2026-02-10
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/foundation/e209bb72-3d83-4f74-b8de-6f44773bde6f
- Page: https://www.1752.vc/careers/jobs/foundation-customer-success-manager-lead/

## About the role

We’re hiring an experienced Customer Success Manager to own and grow relationships with a portfolio of Foundation customers. This role sits at the intersection of customer success, account management, and onboarding execution. You’ll serve as a trusted partner to customers post-sale—driving adoption, managing ongoing needs, and ensuring customers realize long-term value from the platform.

## What they're looking for

- 5–7 years of experience in Customer Success, Account Management, Implementation/Onboarding Management, or a related SaaS customer-facing role at high-growth, venture-backed technology companies
- Proven experience owning customer relationships and managing multiple accounts simultaneously
- Strong written and verbal communication skills—you can translate technical or product concepts into clear, customer-friendly language
- Experience working cross-functionally with Product, Engineering, and Operations teams
- Comfort operating in ambiguity and building structure where processes are still evolving
- Strong organizational and project management skills, with a bias toward proactive follow-through

Tags: Customer Success