# Enterprise Account Partner Customer Success · Austin · Fully Remote at Fourth

- Company: Fourth
- What the company does: Restaurant and hospitality-specific technology, services, and analytics to manage your workforce and inventory. Backed by Insight.
- Company website: http://www.fourth.com/
- Type: Startups
- Level: Principal and up
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-08-20
- Apply by: 2026-10-12
- Apply: https://careers.fourth.com/jobs/8250092-enterprise-account-partner
- Page: https://www.1752.vc/careers/jobs/fourth-enterprise-account-partner-customer-success-austin-fully-remote/

## About the role

Own the full Executive Account Partner mandate independently across a $9–12M ARR book of enterprise restaurant and hospitality accounts as the primary product-facing partner. You resolve novel, cross-product problems without routine escalation and deliver the role at full strategic depth. This is the core operating level of the EAP model. Establish and maintain executive-level (VP / C-suite) relationships as the trusted senior point of contact across your portfolio.

## What they're looking for

- 5+ years in customer success, account management, or a related client-facing role in SaaS, enterprise restaurant or hospitality industry experience strongly preferred
- Proven independent ownership of enterprise accounts with a track record of driving retention and expansion outcomes
- Established credibility engaging C-level executives on strategic value, operating fluency in the customer's business
- Advanced product depth across workforce management, scheduling, or inventory management platforms with strong troubleshooting instinct
- Experience working cross-functionally across Sales, Product, Support, and Professional Services
- Proficiency using AI tools to accelerate workflows, comfort speaking to AI-powered product capabilities with enterprise customers